Salesforce Engineer • Senior

Who you are

You have 5+ years of experience in Salesforce engineering, with a strong background in designing and implementing scalable solutions. Your expertise in Salesforce allows you to create robust systems that enhance business processes and improve customer experiences. You are proactive in maintaining system health and ensuring quality and consistency in your work. You thrive in collaborative environments, working closely with team members to drive transformational change in business operations.

You are familiar with rapid development via AI tools and have a proven track record of executing complex systems projects. Your analytical mindset enables you to create observability in Quote-to-Cash systems, ensuring they operate smoothly and efficiently. You are committed to continuous improvement and are always looking for ways to enhance the systems you work on.

Desirable

Experience with AI tools in Salesforce development is a plus, as is familiarity with Quote-to-Cash processes. You understand the importance of user experience and are dedicated to delivering solutions that meet the needs of both the business and its customers.

What you'll do

As a Senior Salesforce Engineer at Intercom, you will be responsible for designing and implementing scalable solutions within Salesforce to support a seamless Quote-to-Order system. You will collaborate with your team to advise on and execute transformational systems projects that enhance the overall customer experience. Your role will involve actively participating in maintaining a culture of quality and consistency, ensuring that all projects are executed from inception to delivery.

You will create observability in Quote-to-Cash systems, allowing for better monitoring and management of system health. Your contributions will directly impact how Intercom conducts business, driving efficiency and effectiveness in customer service operations. You will work closely with cross-functional teams to ensure that the solutions you develop align with the company's mission to provide incredible customer experiences.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology and be part of a team that is setting new standards in customer service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences and make a meaningful impact in the industry.