Staff Engineer • Senior

Who you are

You have a strong background in software engineering with a focus on both back-end and front-end systems — your experience allows you to contribute effectively to the technical architecture as the company scales. You are a natural leader who enjoys coaching and mentoring other engineers, helping them grow in their careers while fostering a collaborative team environment. Your technical expertise is complemented by your ability to work closely with cross-functional teams, including designers, product managers, researchers, and data analysts, ensuring that the solutions you build meet user needs and business goals.

You are passionate about delivering high-quality software and understand the importance of agility, scalability, and availability in your work. Your experience with continuous deployment practices means you are comfortable with rapid iteration and deployment cycles, always striving to improve the customer experience through innovative solutions. You thrive in a culture that values pushing boundaries and delivering incredible value to customers, aligning with Intercom's mission to transform customer service.

Desirable

Experience with AI technologies or customer service platforms would be a plus, as would familiarity with agile methodologies and modern software development practices. You are open to learning new technologies and adapting to the evolving needs of the business, demonstrating a growth mindset that aligns with Intercom's values.

What you'll do

As a Staff Product Engineer at Intercom, you will play a pivotal role in shaping the future of customer service technology. You will contribute to the development of the Intercom Customer Service Suite, working on both the AI agent Fin and the Helpdesk functionalities. Your responsibilities will include designing and implementing scalable systems that can handle increasing service requests from a diverse customer base. You will collaborate closely with product managers to define the technical strategy and ensure that the engineering team is aligned with the company's goals.

You will lead by example, guiding your team through complex technical challenges and ensuring that best practices are followed in code quality and system design. Your role will involve conducting code reviews, providing constructive feedback, and facilitating knowledge sharing among team members. You will also engage in strategic discussions with the Engineering Manager to help shape the team's direction and priorities.

In addition to your technical contributions, you will be an advocate for a positive engineering culture, promoting collaboration, innovation, and continuous improvement. You will have the opportunity to work on exciting projects that leverage cutting-edge technologies, making a significant impact on how businesses interact with their customers.

What we offer

Intercom offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values diversity and encourages you to bring your unique perspective to the table. The company provides competitive compensation and benefits, along with opportunities for professional development and career advancement. You will have access to resources that support your growth as an engineer and a leader, ensuring that you can make meaningful contributions to the team and the company as a whole.