About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is seeking a Technical Support Engineer to enhance customer experiences by providing technical assistance and support. You'll work closely with customers to integrate Intercom into their products and troubleshoot issues. This role requires engineering or web development experience.
Job Description
Who you are
You have a background in engineering or web development and are eager to create exceptional customer experiences. You thrive in a hands-on technical role that goes beyond typical ticket-based support, and you enjoy partnering with customers to solve challenging technical issues. Your communication skills allow you to effectively bridge the gap between customers and product teams, ensuring that customer needs are met with innovative solutions. You are passionate about technology and customer service, and you are excited to work with a leading AI customer service platform.
What you'll do
As a Technical Support Engineer at Intercom, you will be responsible for helping customers integrate our solutions into their products. You will diagnose and report problems, providing timely and effective solutions to enhance customer satisfaction. Your role will involve collaborating with product teams to relay customer feedback and technical challenges, ensuring that our offerings continuously improve. You will also educate customers on best practices and help them navigate our platform to maximize its potential. Your technical expertise will be crucial in resolving complex issues and providing a seamless customer experience.
What we offer
Intercom offers a dynamic work environment where you can grow your skills and make a significant impact on customer experiences. You will be part of a team that values innovation and collaboration, working alongside talented professionals who are dedicated to pushing the boundaries of customer service. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse teams that can drive better products. Join us in our mission to transform customer service through AI and exceptional support.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Intercom.
Similar Jobs You Might Like
Based on your interests and this role
Business Operations
Amazon is hiring a Process Improvement Specialist to support product initiatives for worldwide ReLo Operations. You'll collaborate with various teams to establish and execute pilot and launch plans, requiring proficiency in Excel and SQL.
Program Manager
Amazon is hiring a Senior Program Manager for their Worldwide Returns & ReCommerce team to lead process improvement initiatives. You'll work closely with business and operational partners to standardize processes and improve quality metrics. This role requires strong leadership and strategic thinking skills.
Customer Operations
Voomi Supply is hiring a Part-Time Returns Specialist to efficiently process product returns and maintain inventory accuracy. You'll utilize RF scanners and manage return inspections in the Returns Center.