Candidate Experience Manager • Lead

Who you are

You have a proven track record in managing candidate experience operations, demonstrating your ability to lead teams effectively while ensuring high operational quality and consistency. Your experience includes working closely with senior recruiting managers and technical stakeholders, allowing you to navigate complex organizational structures with ease. You are data-driven, using practical data insights to inform decisions and improve processes. Your leadership style fosters collaboration and empowers team members to excel in their roles.

You thrive in dynamic environments where you can take full responsibility for the Candidate Experience function. Your ability to manage competing demands and allocate resources effectively is key to minimizing operational incidents and enhancing the overall candidate journey. You are passionate about creating a seamless experience for candidates, ensuring that every interaction reflects the values and mission of Nubank.

What you'll do

In this role, you will oversee the daily operations of the Candidate Experience team, focusing on improving consistency, quality, and reliability. You will manage team allocation across various pipelines, ensuring that resources are effectively utilized to meet the demands of the recruitment process. Your responsibilities will include resolving operational incidents at the pipeline level, implementing strategies to enhance the candidate journey, and collaborating with senior stakeholders to align on objectives and expectations.

You will have the opportunity to grow into global operations leadership, shaping the future of candidate experience at Nubank. Your role will involve continuous improvement initiatives, where you will analyze data to identify areas for enhancement and implement best practices across the organization. You will also play a crucial role in mentoring and developing your team, fostering a culture of excellence and accountability.

What we offer

Nubank provides a supportive work environment that values innovation and collaboration. You will enjoy a hybrid work model, allowing for flexibility in your work arrangements. We offer competitive benefits, including a generous vacation policy, parental consultancy, and relocation assistance if applicable. Join us in redefining financial services in Latin America and be part of a mission-driven organization that empowers people through technology.