Customer Support • Entry-Level

Who you are

You are a customer-driven problem solver who thrives on helping others succeed. With excellent written and verbal communication skills in both English and French, you can convey information clearly and empathetically. You are dependable and resourceful, always willing to go the extra mile to ensure customer satisfaction. Your passion for driving customer success aligns with Sezzle's mission to revolutionize the shopping experience. You enjoy troubleshooting and providing clear, concise instructions to help customers utilize Sezzle effectively.

What you'll do

In this role, you will provide prompt and detailed support to customers, addressing their inquiries and resolving issues with a friendly and genuine approach. You will showcase your passion for customer service by connecting with users and understanding their needs. Your responsibilities will include troubleshooting problems, writing clear instructions, and ensuring that customers have a positive experience with Sezzle's services. You will collaborate with team members to continuously improve the support process and contribute to a culture of customer success.

What we offer

Sezzle offers a dynamic work environment where you can grow your skills and make a real impact on customer experiences. As part of our team, you will have the opportunity to work remotely while being part of a mission-driven company that values innovation and customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.