Account Manager • Mid-Level

Who you are

You have a strong background in account management, with a proven track record of nurturing and maintaining high-volume customer accounts. Your ability to build and sustain long-term relationships is complemented by your strategic mindset, allowing you to effectively monitor and measure account performance. You are dedicated to delivering value and advocating for customer needs within your organization, ensuring that both customers and patients receive the best possible support.

You thrive in collaborative environments, working closely with sales, marketing, and clinical operations teams to drive customer success. Your self-motivated nature and commitment to doing the right thing for patients and clinicians align perfectly with iRhythm's mission. You understand the importance of meeting and exceeding KPIs and are driven to achieve results that positively impact patient care.

What you'll do

As a Key Account Manager at iRhythm, you will strategically partner with the sales organization to ensure the success of customers within the large account segment. You will be responsible for monitoring registration volumes, managing device inventories, and measuring customer and patient satisfaction. Your role will involve proactively delivering value-added services to support customers and advocating internally for the solutions required to drive business outcomes. You will serve as the primary escalation and intervention point of contact for customers, ensuring their needs are met and their concerns addressed promptly.

You will collaborate with various teams, including marketing and customer care, to enhance the overall customer experience. Your insights and feedback will be crucial in shaping the services and solutions offered to clients, helping to foster a culture of continuous improvement within the organization. By leveraging your expertise and understanding of the industry, you will contribute to iRhythm's vision of delivering better data, better insights, and better health for all.

What we offer

At iRhythm, you will be part of a dedicated team that is committed to innovation and excellence in cardiac care. We offer a supportive work environment where you can thrive and make a meaningful impact on patients' lives. Join us in our mission to advance cardiac care and help shape the future of healthcare technology.