Customer Support • Mid-Level

Who you are

You have a strong background in customer support, particularly in software applications, and are skilled in SQL and C#. You understand the importance of client relationships and are dedicated to ensuring their satisfaction with the software solutions provided. Your experience in troubleshooting and resolving technical issues makes you a valuable asset to the team. You thrive in collaborative environments and are eager to contribute to a growing team focused on client success.

What you'll do

As a Customer Support Engineer at Ivalua, you will be responsible for managing a portfolio of clients, ensuring their software applications run smoothly post-deployment. You will act as the primary point of contact for clients, addressing their concerns and providing solutions to any issues they encounter. Your role will involve collaborating with various teams to enhance the client experience and optimize the software's performance. You will also participate in training sessions for clients to help them maximize the use of Ivalua's solutions.

What we offer

Ivalua provides a dynamic work environment where you can grow your skills and advance your career. We value diversity and inclusivity, fostering a culture that encourages innovation and collaboration. You will have the opportunity to work with a global team of experts and contribute to meaningful projects that impact supply chain management. We offer competitive compensation and benefits, along with a commitment to your professional development.