Regional Professional Services Senior Director • Senior

Who you are

You have extensive experience in leading professional services teams, ideally within the technology or procurement sectors. Your strong problem-solving skills enable you to think holistically about implementations, ensuring that solutions address long-term challenges for customers. You are committed to excellence and efficiency, fostering a culture of collaboration and inclusiveness within your team. You thrive in environments that encourage innovation and are passionate about empowering others to succeed.

You possess a deep understanding of cloud-based solutions and their impact on supply chain sustainability and resiliency. Your leadership style is hands-on, and you enjoy mentoring team members while driving high-quality service delivery. You are adept at managing relationships with partners and customers, ensuring that their needs are met with the utmost professionalism and care.

What you'll do

As the Regional Professional Services Senior Director, you will lead a team dedicated to delivering Ivalua's unique and configurable solutions to customers. You will oversee the implementation of cloud-based procurement solutions, ensuring that your team provides high-quality support to our partner community. Your role will involve strategic planning and execution, focusing on enhancing customer satisfaction and driving successful outcomes.

You will collaborate closely with cross-functional teams to ensure that the solutions delivered align with customer expectations and business objectives. Your responsibilities will include developing and implementing best practices for service delivery, as well as fostering a culture of continuous improvement within your team. You will also be responsible for identifying opportunities for innovation and growth, ensuring that Ivalua remains at the forefront of the procurement technology landscape.

What we offer

At Ivalua, you will be part of a global community of exceptional professionals who are passionate about digital transformation. We offer a dynamic work environment that encourages collaboration and innovation. You will have the opportunity to work with some of the world's most admired brands, helping them unlock the power of supplier collaboration through our leading cloud-based spend management platform. We believe in creating meaningful experiences for our colleagues, customers, partners, and communities, and we encourage you to apply even if your experience doesn't match every requirement.