About Jamf
Empowering IT to manage Apple devices effortlessly
Key Highlights
- Over 40,000 customers including NASA and the University of California
- Headquartered in Minneapolis, Minnesota
- Approximately 1,500 employees focused on Apple device management
- $200M raised in funding from investors like Summit Partners
Jamf is a leading software company headquartered in Minneapolis, Minnesota, specializing in Apple device management. Their flagship product, Jamf Pro, is utilized by over 40,000 organizations worldwide, including major clients like NASA and the University of California. With a workforce of approxima...
🎁 Benefits
Jamf offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a learning and developm...
🌟 Culture
Jamf fosters a culture that prioritizes innovation and customer success, with a strong emphasis on collaboration and support for Apple technology. The...
Overview
Jamf is hiring an Enterprise Support Engineer to serve as a primary escalation point for customers experiencing advanced technical issues. You'll work closely with the Enterprise Customer Success Manager to ensure successful deployment and support of Jamf products. This role is remote in Japan.
Job Description
Who you are
You have a strong background in technical support and customer service, with experience in troubleshooting complex technical issues. You understand device management and security concepts, and you are comfortable working with various technologies to assist customers effectively. You possess excellent communication skills, allowing you to convey technical information clearly to both technical and non-technical stakeholders.
You thrive in a collaborative environment and enjoy working closely with customer success teams to ensure that clients receive the best possible support. You are proactive in identifying potential issues and are committed to providing solutions that enhance customer satisfaction. Your ability to manage multiple priorities and work under pressure makes you an ideal candidate for this role.
What you'll do
As an Enterprise Support Engineer at Jamf, you will be the primary point of contact for customers experiencing advanced technical issues. You will troubleshoot and resolve issues related to the installation, performance, and integration of Jamf products. Collaborating with the Enterprise Customer Success Manager, you will ensure that customers have a successful deployment experience and receive ongoing support as needed.
You will act as an escalation point for technical inquiries and work closely with other teams to resolve complex issues. Your role will involve documenting solutions and best practices to improve the support process continually. You will also participate in training sessions to enhance your knowledge of Jamf products and stay updated on industry trends.
What we offer
At Jamf, we prioritize work-life balance and foster a culture of respect and trust. You will have the flexibility to work remotely while being part of a supportive team that values your contributions. We offer competitive compensation and opportunities for professional growth within the company. Join us in helping customers succeed with Apple products and be part of a thriving work environment.
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