Support Engineer • Mid-Level

Who you are

You have a strong background in technical support and device management, demonstrating proficiency in troubleshooting advanced technical issues. Your experience allows you to effectively communicate with customers and partners, ensuring their needs are met with high-quality service. You thrive in a collaborative environment and are committed to helping customers succeed with Apple products.

You understand the importance of work-life balance and are eager to contribute to a flexible and respectful workplace culture. Your ability to connect with customers and provide solutions makes you a valuable asset to the Jamf team. You are based in Taipei and have the necessary sponsorship to live and work in the area.

What you'll do

As an Enterprise Support Engineer, you will act as a primary escalation point for customers facing technical challenges. You will work closely with the Enterprise Customer Success Manager to facilitate successful deployments of Jamf products. Your responsibilities will include supporting and troubleshooting issues related to installation, performance, and integration of Jamf products and supporting technologies. You will serve as a point of contact for all technical inquiries and escalations, ensuring that customers receive timely and effective solutions.

You will engage with customers to understand their needs and provide tailored support, helping them navigate complex technical issues. Your role will involve collaborating with various teams within Jamf to enhance the customer experience and drive product success. You will also contribute to the continuous improvement of support processes and documentation, ensuring that best practices are shared across the organization.

What we offer

At Jamf, we prioritize a culture of respect and trust, offering a flexible work environment that allows you to thrive. You will have the opportunity to work with a talented team dedicated to helping customers succeed with Apple products. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a difference in the lives of our customers and contributing to a positive workplace culture.