About JFrog
The software supply chain platform for seamless updates
Key Highlights
- Headquartered in Sunnyvale, CA with 1001+ employees
- $226.5 million raised in Series C funding
- Serves thousands of clients including Dell, Netflix, and Facebook
- Focus on automating DevOps and DevSecOps with REST APIs
JFrog, headquartered in Sunnyvale, CA, is a leading software supply chain platform that automates the release of software updates. Founded in 2008, JFrog has raised $226.5 million in funding and serves thousands of clients, including Dell, Netflix, and Facebook. With a focus on DevOps and DevSecOps,...
🎁 Benefits
JFrog offers an Employee Stock Purchase Plan, comprehensive medical, dental, and vision coverage, a robust retirement plan, wellness programs, and gen...
🌟 Culture
JFrog fosters a culture centered on automation and security, emphasizing the importance of continuous software updates. The company prioritizes collab...
Overview
JFrog is seeking a Technical Success Manager to drive customer engagement and adoption of their platform. You'll work closely with customers to ensure they realize the value of JFrog's solutions. This role requires experience in the software industry, preferably in SaaS companies.
Job Description
Who you are
You have 3+ years of experience in the software industry, ideally within SaaS companies, where you've developed a strong understanding of customer engagement and success strategies. Your ability to effectively liaise with customers and regional teams demonstrates your strong communication skills, which are essential for this role. You are comfortable presenting technical information and have a knack for making complex concepts accessible to diverse audiences. Flexibility in working hours is part of your routine, allowing you to accommodate a global presence and occasional travel to visit customers in person. Fluency in English is mandatory, as you will be interacting with a wide range of clients and stakeholders.
What you'll do
As a Technical Success Manager at JFrog, you will be the trusted advisor for our customers, focusing on their continuous interactions with JFrog and ensuring they achieve their goals. You will assist customers in creating an adoption and rollout plan, ensuring they feel confident in embedding the JFrog Platform into their operations. Your role will involve enhancing customer loyalty by understanding their use cases and exploring new opportunities for expansion. You will also provide valuable support to the JFrog Sales team, ensuring that customer strategies align with the capabilities of the JFrog Platform. Your efforts will contribute to achieving renewals and upsells on time, ultimately driving customer satisfaction and success.
What we offer
At JFrog, you will be part of a vibrant team that values innovation and collaboration. We offer a unique work environment where your contributions can significantly impact our customers and the broader software delivery landscape. You will have opportunities for professional growth and development, as we believe in nurturing talent and encouraging our employees to take on new challenges. Join us in our mission to reinvent DevOps and help the world's greatest companies innovate through our cutting-edge solutions.
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