Technical Success Manager • Mid-Level

Who you are

You are an empathetic and curious professional with a strong background in customer success and technical advisory roles. You have experience in helping customers navigate their software development life cycles and DevSecOps transformations, ensuring they can effectively adopt security practices within their workflows. You understand the importance of data-driven analysis and can guide customers in making informed change management decisions based on their goals and objectives.

You possess excellent communication skills, allowing you to build trust and rapport with customers. Your ability to articulate complex technical concepts in a clear and relatable manner makes you a valuable resource for clients. You are proactive in identifying strategies that unlock business value and expand product adoption, ultimately leading to increased customer satisfaction and loyalty.

What you'll do

As a Technical Success Manager at Snyk, you will orchestrate a near, mid, and long-term vision for customer adoption of the Snyk Platform. You will serve as the technical point of contact for customers, guiding them through the integration of security into their development processes. Your role will involve collaborating closely with customers to understand their unique challenges and objectives, allowing you to tailor your approach to meet their specific needs.

You will analyze customer data to identify trends and opportunities for improvement, helping clients maximize the value they derive from the Snyk Platform. By fostering strong relationships with customers, you will become their trusted product advisor, ensuring they are equipped to make informed decisions that enhance their security posture.

In addition to direct customer engagement, you will work closely with internal teams to relay customer feedback and insights, contributing to the continuous improvement of Snyk's offerings. Your efforts will play a crucial role in driving customer retention and growth, as you help clients navigate the evolving landscape of AI and software development.

What we offer

Snyk provides a supportive and collaborative work environment where you can thrive. We offer generous vacation and wellness time off, along with country-specific holidays. Our health benefits include employee assistance plans and annual wellness allowances, ensuring you have the resources you need to maintain a healthy work-life balance. Additionally, we provide country-specific life insurance, disability benefits, and retirement/pension programs to secure your future. Join us in empowering developers to innovate securely in the AI era.