Client Success Manager • Mid-Level

Who you are

You are a dedicated Client Success Manager with a passion for ensuring client satisfaction. You have experience in managing client relationships and understand the importance of communication and responsiveness in fostering strong partnerships. You thrive in a team environment and are committed to delivering exceptional service to clients.

You possess excellent problem-solving skills and can navigate challenges effectively, ensuring that client needs are met promptly. Your ability to build rapport with clients and understand their unique requirements sets you apart. You are adaptable and can manage your time efficiently, especially during busier periods.

What you'll do

In this role, you will be responsible for managing client accounts and ensuring their success with our services. You will act as the primary point of contact for clients, addressing their inquiries and providing solutions to any issues that arise. Your goal will be to enhance client satisfaction and retention through proactive communication and support.

You will collaborate with internal teams to ensure that client expectations are met and exceeded. This may involve coordinating with sales, operations, and support teams to deliver a seamless experience for clients. You will also track client feedback and work on strategies to improve service delivery continuously.

What we offer

We offer a competitive salary of £35,000 and a permanent contract. You will have the opportunity to work in a supportive environment where your contributions are valued. Our team is dedicated to fostering a culture of collaboration and growth, and we encourage you to apply even if your experience doesn't match every requirement.