Customer Success Manager • Mid-Level

Who you are

You have a proven track record in client success or account management, ideally within a technology or SaaS environment. You understand the importance of building strong relationships with clients and have a knack for articulating value to drive adoption and satisfaction. Your strategic mindset allows you to identify opportunities for growth and expansion within your portfolio of accounts.

You excel in communication and collaboration, working closely with clients to understand their needs and challenges. You are proactive in mitigating risks and ensuring that clients achieve their desired business outcomes. Your ability to analyze client data and feedback helps you make informed recommendations that enhance the client experience.

What you'll do

As a Client Success Manager at Bazaarvoice, you will be responsible for managing a named portfolio of accounts in the Central European region. You will drive client adoption of our solutions, ensuring that they derive maximum value from their partnership with us. This involves regular check-ins, strategic recommendations, and addressing any concerns that may arise.

You will work closely with cross-functional teams, including sales, product, and support, to ensure that client needs are met and that they are satisfied with our services. Your role will also involve identifying opportunities for upselling and cross-selling additional services to enhance client satisfaction and drive revenue growth.

What we offer

At Bazaarvoice, we value our employees and offer a supportive work environment that fosters growth and development. You will have access to ongoing training and resources to help you succeed in your role. We believe in recognizing and rewarding hard work, and you will have the opportunity to make a significant impact on our clients' success and our company's growth.