Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in overseeing significant accounts and driving product adoption. You understand the importance of building strong relationships with customers and have a knack for identifying expansion opportunities that align with their objectives. Your ability to communicate effectively with various stakeholders, including sales and engineering teams, sets you apart as a trusted advisor. You thrive in a remote work environment and are comfortable managing customer needs across different time zones, particularly aligning with US working hours.

Desirable

Experience in the IT sector or familiarity with directory services can be beneficial. You may have worked with implementation services, which would enhance your ability to oversee customer onboarding processes effectively. A background in managing customer relationships in a SaaS environment is a plus, as it equips you with the skills to navigate customer challenges and drive satisfaction.

What you'll do

In this role, you will be responsible for managing a $3M+ Book of Business, ensuring that US customers in the Commercial sector receive exceptional service and support. You will partner closely with sales, support, product, and engineering teams to deliver a world-class customer experience. Your primary focus will be on customer onboarding, where you will work with stakeholders to achieve critical IT objectives in a timely manner. As the main point of contact for your customers, you will champion their needs, ensuring that issues are addressed promptly and that product updates are communicated effectively. You will also drive product adoption by providing guidance and support, helping customers realize the full value of JumpCloud's offerings.

What we offer

JumpCloud offers a fully remote work environment, allowing you to work from anywhere in India while covering US working hours. You will be part of a dynamic team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Our culture promotes professional growth and development, providing opportunities for you to expand your skills and advance your career within the company. Join us in simplifying IT for organizations around the world.