About Kong
The API gateway for modern microservices
Key Highlights
- Headquartered in The East Cut, San Francisco, CA
- Raised $344.1M in Series D funding
- Over 500 employees serving Global 5000 enterprises
- Core products include Kong Gateway, Galileo, Gelato, and API Marketplace
Kong is a leading provider of API and service lifecycle management solutions, headquartered in The East Cut, San Francisco, CA. With over 500 employees, Kong has raised $344.1 million in Series D funding and serves Global 5000 enterprises, enabling them to securely connect and orchestrate microservi...
🎁 Benefits
Kong offers flexible time off to prioritize personal well-being, stock options for employees to share in the company's success, and U-First Fridays fo...
🌟 Culture
Kong fosters a culture focused on innovation and flexibility, emphasizing the importance of modern architectures like microservices and serverless env...
Overview
Kong is hiring a Senior Customer Success Manager to champion their largest customers and drive the successful adoption of Kong products. You'll work closely with clients to understand their needs and ensure they achieve maximum value from the API platform.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in a technical environment where you have acted as a primary point of contact for clients. You understand the importance of building relationships and advocating for customer needs, ensuring they receive the best possible service and support. You are comfortable interfacing with various stakeholders, from developers to executives, and can effectively communicate technical concepts to non-technical audiences.
You are skilled in onboarding new customers, validating their needs, and identifying key project timelines and potential challenges. Your ability to document customer use cases and roadmaps is essential in driving the adoption of product features. You are proactive in exploring new use cases and expanding the usage of the API platform, ensuring that customers derive maximum value from their investment.
What you'll do
In this role, you will onboard new customers and validate their needs while identifying key project timelines and potential challenges. You will advocate for the customer by documenting their use case, architecture, and roadmap, ensuring that their needs are met throughout the engagement. You will lead hands-on product demonstrations and technical workshop sessions to drive the adoption and implementation of Kong product features.
You will build active and meaningful relationships with customers, helping them understand the value of Kong's products and guiding them through the adoption process. Your role will involve documenting the path to ROI through a Joint Success Plan, ensuring that customers can see the business value of their investment in Kong's API platform. You will also collaborate with internal teams to ensure that customer feedback is incorporated into product development, enhancing the overall customer experience.
What we offer
Kong offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with a diverse range of clients, from Fortune 500 companies to innovative startups, helping them leverage Kong's API and AI connectivity technologies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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