Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within the technology or insurance sectors. You understand the importance of building strong relationships with clients and are skilled at identifying their needs to drive satisfaction and retention. Your ability to communicate effectively and empathize with clients sets you apart. You thrive in a fast-paced environment and are motivated by the success of your clients. You are data-driven and can leverage insights to inform your strategies and decisions. You are adaptable and can navigate the complexities of a rapidly evolving industry.

What you'll do

In this role, you will be the primary point of contact for clients, ensuring they are successfully onboarded and fully utilizing Kalepa's platform. You will proactively engage with clients to understand their goals and challenges, providing tailored solutions to enhance their experience. You will collaborate with cross-functional teams, including product and engineering, to relay client feedback and advocate for their needs. You will develop and deliver training sessions and resources to empower clients to maximize the value of our platform. You will track client engagement metrics and work to identify opportunities for upselling and cross-selling additional services. You will contribute to the development of best practices and processes to improve client success outcomes.

What we offer

Kalepa offers a dynamic work environment where your contributions directly impact our clients and the industry. You will have access to ongoing professional development opportunities and a supportive team culture. We provide a competitive salary and benefits package, including health and wellness stipends, and a commitment to work-life balance. Join us in transforming the commercial insurance landscape with innovative technology.