About Orb
Flexible pricing models for modern businesses
Key Highlights
- Raised $44 million in total funding, including $24 million in 2024
- Headquartered in SoMa, San Francisco, CA
- Cloud-based platform for subscription and pay-as-you-go pricing
- Founded by former Asana engineering leaders
Orb is a cloud-based software platform that empowers businesses to create and manage flexible pricing models, specifically for subscription-based services and pay-as-you-go options. Founded by former Asana engineering leaders, Orb has raised $44 million in funding, including $24 million in 2024, to ...
🎁 Benefits
Employees enjoy 100% coverage for medical insurance for themselves and dependents, unlimited PTO with a minimum of 15 days encouraged, and 16-week pai...
🌟 Culture
Orb's culture is deeply rooted in engineering excellence, shaped by the founders' experiences at Asana. The company values flexibility in pricing and ...
Overview
Orb is hiring a Customer Success Manager to onboard and renew customers while building relationships to expand use cases. You'll work closely with Solutions, Support, and Product teams to ensure a world-class customer experience.
Job Description
Who you are
You have a strong background in customer success and are passionate about helping clients maximize the value of their investments. You excel at building relationships and have a knack for understanding customer needs and translating them into actionable insights. Your experience in onboarding and renewing customers has equipped you with the skills to ensure a smooth transition from sales to post-sales support. You are detail-oriented and thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service.
You understand the importance of customer feedback and are committed to ensuring that it reaches the product teams. Your ability to communicate effectively with both customers and internal stakeholders makes you a key player in driving customer satisfaction and retention. You are adaptable and can navigate the complexities of a fast-paced environment while maintaining a focus on customer-centric solutions.
What you'll do
As a Customer Success Manager at Orb, you will be responsible for onboarding new customers and ensuring they have a seamless experience with our billing infrastructure. You will work closely with the Solutions, Support, and Product teams to provide ongoing support and ensure that customers are achieving their desired outcomes. Your role will involve building strong relationships with customers, understanding their use cases, and identifying opportunities for expansion.
You will facilitate smooth handoffs between the Sales and Post-Sales teams, ensuring that all customer requirements are met. By collaborating with Product Managers and Engineers, you will help translate customer needs into actionable product features and enhancements. Your insights will play a crucial role in shaping the future of our offerings and ensuring that we continue to meet the evolving needs of our clients.
What we offer
At Orb, we foster a hybrid work culture that allows for flexibility while maintaining a strong team dynamic. You will be part of a high-velocity team that is dedicated to transforming how AI and software companies monetize at scale. We value diversity and inclusion, believing that a diverse team is key to our long-term success. Join us in shaping the future of monetization and delivering exceptional value to our customers.
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