Customer Success • Mid-Level

Who you are

You have a strong background in customer success and marketing, with a passion for helping clients achieve their goals. You excel at building relationships and providing strategic guidance to ensure members maximize their membership benefits. Your communication skills are top-notch, allowing you to effectively coach clients through various marketing campaigns and initiatives. You are proactive in identifying challenges and providing solutions that drive success for your members.

Desirable

Experience in the IT or software industry is a plus, as it allows you to better understand the unique needs of Kaseya's clients. Familiarity with marketing tools and platforms will enhance your ability to support members effectively. A background in data analysis can also be beneficial, as it helps you track and measure the success of marketing efforts.

What you'll do

As a Marketing Success Specialist, your primary responsibility is to ensure that members succeed in their marketing efforts. You will serve as their go-to guide, providing coaching and support throughout their campaigns. This includes answering questions, offering strategic advice, and helping them navigate the various resources available to them. You will work closely with the marketing team to develop best practices and share insights that can help members achieve better results.

You will also be responsible for monitoring the progress of member campaigns, analyzing performance metrics, and providing feedback to help them optimize their strategies. Your role will involve regular check-ins with members to assess their needs and adjust your support accordingly. You will collaborate with cross-functional teams to ensure that members have access to the tools and resources they need to succeed.

What we offer

Kaseya provides a dynamic work environment where you can grow your skills and make a meaningful impact on our members' success. We offer competitive compensation and benefits, along with opportunities for professional development. You will be part of a supportive team that values collaboration and innovation, and you will have the chance to contribute to the ongoing success of Kaseya and its clients. Join us in our mission to empower organizations to manage and secure their IT infrastructure effectively.