About First Resonance
Empowering manufacturers with cutting-edge software solutions
Key Highlights
- Raised $17.5 million in funding to date
- Customers include Astranis and Joby Aviation
- Founded by a former SpaceX engineer
- Headquartered in Los Angeles, California
First Resonance, headquartered in Los Angeles, California, is revolutionizing the manufacturing sector with its factory operating system designed for modern hardware production. Since its founding in 2018, First Resonance has attracted notable customers such as satellite manufacturer Astranis and NY...
🎁 Benefits
First Resonance offers flexible PTO, comprehensive medical, dental, and vision coverage, and a 401K retirement plan with employer match. Employees enj...
🌟 Culture
With a foundation rooted in engineering excellence, First Resonance fosters a culture that emphasizes innovation in manufacturing technology. The comp...
Customer Success Manager • Mid-Level
Overview
First Resonance is hiring a Manufacturing Success Manager to ensure successful adoption of their software solutions by clients. You'll manage customer onboarding, drive product adoption, and advocate for customer needs. This role is based in Los Angeles.
Job Description
Who you are
You are a customer-oriented individual with a strong background in relationship management and project management. You excel at building strong relationships with clients and understanding their needs and challenges. You have a proactive approach to driving product adoption and maximizing customer value from software solutions. You are skilled in advocating for customer needs internally and ensuring their feedback is incorporated into product development. You have experience in identifying opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling.
What you'll do
As a Manufacturing Success Manager, you will project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows. You will develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities. You will proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions. You will advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts. You will work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling. You will act as a liaison between customers and internal teams to resolve any issues that arise during the customer journey.
What we offer
At First Resonance, we provide a collaborative work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with innovative software solutions that are transforming the manufacturing industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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