Customer Success • Mid-Level

Who you are

You are a motivated individual with a passion for helping others succeed. You excel at building rapport and trust with clients, understanding their unique needs and challenges. Your consultative approach allows you to dive deep into a pro's business, marketing strategy, and growth goals, ensuring they have the tools and guidance necessary to thrive. You are committed to diversity and inclusion, aligning with Thumbtack's mission to empower independent professionals.

You have experience in customer success or a related field, where you've demonstrated your ability to foster relationships and drive results. You understand the importance of strategic partnerships and are skilled at navigating complex conversations to help clients achieve their objectives. You thrive in a collaborative environment and are eager to contribute to a team that values growth and innovation.

Desirable

Experience in a marketplace or service-oriented industry is a plus, as it gives you insight into the unique challenges faced by independent professionals. Familiarity with business development or marketing strategies can enhance your ability to provide valuable guidance to pros. A background in customer support or account management can also be beneficial in this role.

What you'll do

As a Pro Success Specialist at Thumbtack, you will be on the front lines, helping independent professionals unlock their full potential. Your primary responsibility will be to guide pros through their journey on the platform, ensuring they have the resources and support needed to build thriving businesses. You will engage with pros regularly, providing personalized advice and strategies tailored to their specific needs.

You will conduct regular check-ins with pros to assess their progress and identify areas for improvement. By analyzing their performance metrics, you will offer actionable insights that can help them enhance their marketing efforts and grow their customer base. Your role will involve collaborating with various teams within Thumbtack to ensure that pros receive the best possible support and resources.

You will also be responsible for developing and implementing training materials and resources that empower pros to make the most of the Thumbtack platform. This may include creating guides, hosting webinars, or facilitating workshops that cover essential topics such as marketing strategies, customer engagement, and business growth.

In addition, you will play a key role in gathering feedback from pros to inform product development and improve the overall user experience on the platform. Your insights will help shape the future of Thumbtack, ensuring that it continues to meet the needs of its users effectively.

What we offer

At Thumbtack, you will be part of a diverse and inclusive culture that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to make a meaningful impact on the lives of independent professionals, helping them achieve their business goals and succeed in their endeavors.

We encourage you to apply even if your experience doesn't match every requirement. If you are passionate about helping others and are excited about the opportunity to work with a dynamic team, we would love to hear from you.