Customer Success Manager • Senior

Who you are

You have extensive experience in digital onboarding and customer success, with a proven track record of leading initiatives that drive product adoption and improve customer satisfaction. You understand the importance of data-driven decision-making and are skilled at analyzing customer feedback to refine onboarding processes. Your strategic mindset allows you to develop scalable programs that accelerate time-to-value for customers, ensuring they derive maximum benefit from Kaseya's product portfolio.

You are a strong communicator, capable of collaborating with cross-functional teams to align onboarding strategies with product development and marketing efforts. Your ability to build relationships with customers and understand their needs is key to your success in this role. You thrive in a fast-paced environment and are not afraid to take initiative to drive change and improve processes.

What you'll do

In this role, you will lead the digital onboarding strategy for Kaseya's diverse product offerings, focusing on creating seamless and engaging experiences for new customers. You will work closely with product teams to ensure that onboarding materials are up-to-date and reflect the latest features and benefits of the products. Your responsibilities will include developing metrics to measure the effectiveness of onboarding programs and making data-driven adjustments to improve outcomes.

You will also collaborate with customer support and sales teams to ensure a smooth transition for customers from onboarding to ongoing use of Kaseya's solutions. By gathering and analyzing customer feedback, you will identify areas for improvement and implement changes that enhance the overall customer experience. Your leadership will be crucial in scaling onboarding efforts as Kaseya continues to grow and expand its customer base.

What we offer

Kaseya offers a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a talented team dedicated to transforming the IT management landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to manage and secure their IT infrastructure effectively.