Customer Success • Lead

Who you are

You have a strong background in customer experience and onboarding, with a proven track record of leading initiatives that drive product adoption and enhance customer satisfaction. Your strategic mindset allows you to build scalable programs that accelerate time-to-value for customers, ensuring they derive maximum benefit from Kaseya's solutions. You are data-driven, using analytics to inform decisions and improve processes continuously. Your leadership style fosters collaboration across teams, ensuring that customer needs are at the forefront of product development and service delivery.

You bring deep experience in digital onboarding and customer success, having successfully implemented programs that have significantly improved customer engagement and retention. Your ability to communicate effectively with both technical and non-technical stakeholders enables you to bridge gaps and drive alignment across the organization. You are passionate about customer success and are committed to creating exceptional experiences that lead to long-term relationships.

What you'll do

In this role, you will lead the development and execution of Kaseya's digital onboarding strategy, focusing on enhancing the customer journey from initial engagement through to successful product adoption. You will collaborate closely with product, marketing, and support teams to create a seamless onboarding experience that meets the diverse needs of our customers. Your responsibilities will include analyzing customer feedback and usage data to identify areas for improvement and implementing changes that enhance the overall customer experience.

You will also be responsible for scaling onboarding programs across Kaseya's product portfolio, ensuring that they are tailored to different customer segments and use cases. By leveraging data and insights, you will drive initiatives that improve customer satisfaction and reduce time-to-value. Additionally, you will mentor and develop your team, fostering a culture of continuous improvement and customer-centricity.

What we offer

Kaseya provides a dynamic work environment where innovation and customer focus are at the core of our mission. You will have the opportunity to work with a talented team dedicated to transforming the way organizations manage their IT infrastructure. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower businesses through technology and make a meaningful impact in the industry.