Customer Success • Lead

Who you are

You have extensive experience in customer onboarding and success, ideally with a focus on digital solutions. Your strategic mindset allows you to design and implement effective onboarding programs that drive product adoption and customer satisfaction. You understand the importance of data-driven decision-making and have a proven track record of improving customer experiences through innovative onboarding strategies.

You thrive in a fast-paced environment and are passionate about helping customers achieve their goals. Your leadership skills enable you to guide teams effectively, fostering a culture of collaboration and continuous improvement. You are adept at analyzing customer feedback and metrics to refine onboarding processes, ensuring that customers realize value quickly.

Desirable

Experience in the IT infrastructure or security management sector is a plus. Familiarity with AI-driven technologies and their application in customer onboarding can set you apart. You may also have a background in managing cross-functional teams and collaborating with product and engineering departments to enhance onboarding experiences.

What you'll do

As the Director of Customer Onboarding at Kaseya, you will lead the development and execution of scalable onboarding programs across our product portfolio. Your primary goal will be to accelerate time-to-value for customers, ensuring they can effectively utilize our solutions from day one. You will work closely with product teams to understand features and functionalities, translating them into effective onboarding materials and experiences.

You will analyze customer data and feedback to identify areas for improvement in the onboarding process. By leveraging insights, you will continuously refine and enhance the onboarding experience, aiming to increase product adoption rates and overall customer satisfaction. You will also collaborate with marketing and sales teams to align onboarding initiatives with customer acquisition strategies.

In this role, you will mentor and develop a team of onboarding specialists, fostering a culture of excellence and customer-centricity. You will be responsible for setting performance metrics and ensuring that your team meets and exceeds these goals. Your leadership will be crucial in driving the success of our customer onboarding initiatives and contributing to Kaseya's growth trajectory.

What we offer

Kaseya provides a dynamic work environment where innovation and customer success are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to meaningful projects that impact customers worldwide. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement within the company. Join us in our mission to empower organizations to manage and secure their IT infrastructure effectively.