About Kaseya
Empowering IT management for MSPs and teams
Key Highlights
- Headquartered in New York, NY
- Over 40,000 global customers
- $1.5B+ raised in funding
- Offers VSA and BMS products
Kaseya is a leading provider of IT management software, catering to Managed Service Providers (MSPs) and IT teams. Headquartered in New York, Kaseya offers a comprehensive suite of products, including VSA for remote monitoring and management, and BMS for business management. With over 40,000 custome...
π Benefits
Kaseya offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
π Culture
Kaseya fosters a results-oriented culture that emphasizes innovation and efficiency, encouraging teams to leverage technology to drive success for cli...
Overview
Kaseya is hiring a Customer Operations and Success Specialist to support customers and enhance their experience with billing and payments processes. This role requires strong collaboration with cross-functional teams to resolve inquiries and improve customer satisfaction.
Job Description
Who you are
You are a detail-oriented individual with a passion for customer service and a desire to ensure that customers have a smooth experience with billing and payments. You thrive in collaborative environments and are eager to work closely with senior team members and various departments to address customer inquiries and identify common issues. Your proactive approach will contribute to enhancing the overall customer experience at Kaseya.
What you'll do
As a Customer Operations and Success Specialist, you will play a key role in supporting our customers by addressing their inquiries related to billing and payments. You will work closely with senior team members to resolve issues and identify trends that may affect customer satisfaction. Your contributions will help improve our processes and ensure that customers feel valued and supported throughout their journey with Kaseya.
What we offer
At Kaseya, you will be part of a dynamic team that is committed to driving customer success. We provide a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technologies and contribute to a company that is making a significant impact in the IT infrastructure and security management space.
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