About Kikoff
Empowering credit building for a brighter financial future
Key Highlights
- Headquartered in San Francisco, CA
- $42.5 million raised in Series A funding
- Targeting Millennials and Gen Z for credit building
- Signature product influences key credit score factors
Kikoff is a personal finance and credit building platform headquartered in the Financial District of San Francisco, CA. With $42.5 million in Series A funding, Kikoff aims to help Millennials and Gen Z build their credit scores through its signature product, which positively influences payment histo...
🎁 Benefits
Kikoff provides comprehensive medical, dental, and vision coverage, fully paid by the company. Employees enjoy stock options and a generous unlimited ...
🌟 Culture
Kikoff's culture is centered around empowering individuals to build their financial health through accessible credit solutions. The company values inn...
Customer Operations • Entry-Level
Overview
Kikoff is hiring a New Grad 2026 Customer Operations Associate to help resolve sensitive member issues and drive case resolutions. This role requires strong investigation and de-escalation skills.
Job Description
Who you are
As a recent graduate, you are eager to start your career in customer operations and have a strong desire to help others. You take pride in your ability to de-escalate tricky situations and advocate for those who need assistance. You possess excellent communication skills and are comfortable working with a variety of team members, from call center agents to executives. You are detail-oriented and enjoy documenting activities to ensure thorough follow-up on escalated cases.
What you'll do
In this role, you will be responsible for triaging and resolving high-impact issues for Kikoff members. You will analyze escalated cases, draw accurate conclusions based on your findings, and summarize results for a cross-functional audience. You will work closely with team members to identify root issues and drive alignment toward case resolution. Your ability to handle advanced issues with professionalism will be crucial as you provide
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