About KnowBe4
Empowering organizations to outsmart cyber threats
Key Highlights
- Over 45,000 customers including Netflix and Siemens
- $300 million raised in funding
- Valued at $1.3 billion
- Headquartered in Clearwater, Florida
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
🎁 Benefits
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
🌟 Culture
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
Overview
KnowBe4 is hiring a Customer Success Manager to build effective relationships with current customers and maximize customer lifetime value. This role focuses on delivering a great customer experience and maximizing product usage.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or cybersecurity sectors. Your experience has equipped you with the skills to build effective relationships with clients and understand their needs deeply. You are passionate about delivering exceptional customer experiences and maximizing the value customers derive from products. You thrive in environments that value transparency and ownership, and you are committed to continuous professional development. You are a team player who enjoys collaborating with others to achieve common goals and drive customer satisfaction.
Desirable
Experience in the cybersecurity industry is a plus, as is familiarity with AI-driven platforms. You may have a background in sales or technical support, which helps you understand the technical aspects of the products you will be managing. A proactive approach to problem-solving and a keen interest in customer feedback will set you apart in this role.
What you'll do
As a Customer Success Manager at KnowBe4, you will be responsible for managing a portfolio of clients and ensuring they receive the highest level of service. You will work closely with customers to understand their goals and challenges, helping them to maximize the use of our products. Your role will involve regular check-ins with clients, providing training and support, and identifying opportunities for upselling or cross-selling additional services. You will collaborate with internal teams to ensure customer feedback is communicated effectively and used to improve our offerings. Your success will be measured by customer satisfaction scores and retention rates, and you will play a key role in fostering a positive relationship between KnowBe4 and its clients.
What we offer
At KnowBe4, we offer a dynamic and engaging workplace culture that encourages creativity and collaboration. You will have the opportunity to work with a talented team dedicated to redefining cybersecurity training. We provide ongoing professional development opportunities to help you grow in your career. Our office in Melbourne is designed to be a welcoming space where you can thrive, and we also support flexible working arrangements to accommodate your lifestyle. Join us in making a difference in the cybersecurity landscape while enjoying a fun and supportive work environment.
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