Business Operations • Manager

Who you are

You have a strong background in business analytics and product management, with experience in defining and tracking key performance indicators (KPIs) across product journeys. You understand the importance of measurement strategies and have a knack for identifying opportunities to enhance customer engagement. Your analytical mindset allows you to evaluate product releases against success criteria effectively, ensuring that each initiative drives the desired impact. You thrive in collaborative environments, working closely with cross-functional teams to achieve common goals. You are detail-oriented and proactive in addressing potential issues before they arise, ensuring smooth operational workflows.

Desirable

Experience in the finance or retail sectors is a plus, as is familiarity with mobile app engagement strategies. You are comfortable using data analytics tools and have a passion for improving customer experiences through data-driven insights. A background in project management or agile methodologies would also be beneficial, as you will be leading key initiatives that require coordination across various teams.

What you'll do

As the Manager of Business Analytics at Koalafi, you will take ownership of building the frameworks and measurement systems that underpin our product releases. Your role will involve defining and tracking core KPIs, ensuring that we have automated monitoring in place for any anomalies that may arise. You will collaborate closely with Product, Engineering, and Analytics partners to design robust measurement strategies for both existing and new initiatives. Your insights will be crucial in optimizing the return customer experience and identifying opportunities to enhance mobile app engagement. You will lead efforts to evaluate product releases against clearly defined success criteria, ensuring that we continuously improve our offerings and meet customer needs effectively.

What we offer

At Koalafi, we value our employees and offer a range of benefits to support their well-being and career growth. You will enjoy paid holidays, a 401(k) retirement plan with company matching, and student loan and tuition reimbursement programs. We also provide commuter assistance and parental leave for both maternal and paternal roles. Our culture emphasizes inclusion and engagement, and we encourage our team members to embrace challenges and strive for their full potential. Join us in transforming the financing experience and making a meaningful impact in the lives of our customers.