About Loadsmart
Transforming B2B trucking with digital solutions
Key Highlights
- Valuation exceeds $1 billion, raised $343.7 million
- Headquartered in Chicago Loop, Chicago, IL
- Integrated platform for booking, insurance, and compliance
- 201-500 employees, focusing on organic growth
Loadsmart is a leading digital freight company headquartered in the Chicago Loop, specializing in B2B trucking solutions. With over $343.7 million in funding and a valuation exceeding $1 billion, Loadsmart streamlines the shipping process through its integrated online platform, which manages booking...
🎁 Benefits
Loadsmart offers competitive benefits including a 401K plan with a company match, equity options that vest over four years, and generous parental leav...
🌟 Culture
Loadsmart's culture is centered around digital integration in freight services, enhancing efficiency and transparency for all parties involved. The co...
Overview
Loadsmart is hiring a Customer Support Analyst to provide Level 1 support and assist customers across various channels. This role requires a proactive and data-driven individual who thrives in a global company.
Job Description
Who you are
You are a proactive individual who thrives in a customer-focused environment. With a strong commitment to clarity and results, you embody the core values of curiosity and teamwork. You have a knack for problem-solving and enjoy assisting customers across various channels. Your ability to track, follow up on, and resolve customer issues efficiently sets you apart. You are comfortable working in a fast-paced global company and are eager to contribute to process improvement and escalation workflows.
What you'll do
As a Customer Support Analyst at Loadsmart, you will be responsible for providing Level 1 support to our customers. You will assist customers through various communication channels, ensuring that all inquiries are addressed promptly and effectively. Your role will involve tracking customer issues and following up to ensure resolution. You will also contribute to process improvement initiatives, helping to streamline workflows and enhance the overall customer experience. Your proactive approach will be key in identifying areas for improvement and implementing solutions that drive efficiency.
What we offer
At Loadsmart, you will be part of an innovative logistics technology company valued at over $1 billion. We offer a collaborative work environment where your contributions will make a meaningful impact. You will have the opportunity to work remotely while being part of a globally distributed team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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