About LogRocket
Frontend monitoring for seamless user experiences
Key Highlights
- 10,000+ clients including Airbnb, Bloomberg, and Ikea
- $55 million raised in Series B funding
- Headquartered in Boston, MA with 501-1000 employees
- Launched Conditional Recording for precise mobile app monitoring in 2022
LogRocket is a leading provider of frontend monitoring and product analytics, headquartered in the Financial District of Boston, MA. With over 10,000 clients including Airbnb, Bloomberg, and Ikea, LogRocket helps developers swiftly identify bugs and UX issues, enhancing software experiences. The com...
🎁 Benefits
LogRocket offers stock options, robust health, dental, and vision coverage, unlimited PTO, three months of fully-paid parental leave, and a yearly lea...
🌟 Culture
LogRocket fosters a culture focused on efficiency and innovation in software development. The company emphasizes collaboration through social activiti...
Overview
LogRocket is hiring a Customer Success Manager to enhance user experience for their web applications. You'll work closely with product managers and developers to ensure customer satisfaction. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a tech or SaaS environment. Your experience has equipped you with the ability to understand customer needs and translate them into actionable insights for product teams. You are a natural communicator, able to build relationships with clients and internal stakeholders alike, ensuring that everyone is aligned on goals and expectations.
You thrive in collaborative environments and enjoy working closely with cross-functional teams, including product management and engineering. Your analytical skills allow you to assess customer feedback and usage data, helping to drive improvements in the product and enhance the overall user experience. You are proactive in identifying potential issues and are skilled at developing solutions that benefit both the customer and the company.
What you'll do
As a Customer Success Manager at LogRocket, you will be responsible for onboarding new clients and ensuring they derive maximum value from our platform. You will act as the primary point of contact for customers, addressing their inquiries and concerns promptly. Your role will involve conducting regular check-ins with clients to assess their satisfaction and gather feedback, which you will relay to the product team to inform future developments.
You will also collaborate with the sales team to identify upsell opportunities and assist in the renewal process. By analyzing customer usage patterns and feedback, you will help shape the product roadmap, ensuring that LogRocket continues to meet the evolving needs of its users. Your insights will be crucial in developing training materials and resources that empower customers to utilize our platform effectively.
What we offer
At LogRocket, we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation and benefits, including health insurance, flexible work hours, and opportunities for professional development. You will be part of a dynamic team that values innovation and collaboration, working towards our mission of improving user experiences on the web. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives lead to better solutions.
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