Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in search technologies or related fields. You demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer’s needs. You are comfortable working with government clients and understand the unique challenges they face in digital transformation. You are a proactive communicator, ensuring that clients feel supported and informed throughout their interactions with the company.

Desirable

Experience with machine learning or deep learning technologies is a plus, as is familiarity with Lucidworks' suite of products. You thrive in a collaborative environment and enjoy working closely with engineering teams to resolve complex issues. You are adaptable and can manage multiple priorities effectively, ensuring that client needs are met promptly and efficiently.

What you'll do

As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with the engineering team to escalate issues when necessary and provide feedback to improve product offerings. Additionally, you will participate in weekend on-call rotations to ensure continuous support for our clients.

What we offer

Lucidworks offers a supportive and inclusive work environment where diversity is valued. You will have the opportunity to work with leading technology in the search and machine learning space, contributing to projects that impact major organizations. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in transforming the digital experience for our clients and making a meaningful impact in the government sector.