Customer Support • Entry-Level

Who you are

You have at least 1 year of experience in customer service, demonstrating a strong ability to connect with people and provide exceptional support. Your calm demeanor in challenging situations allows you to handle inquiries with empathy and understanding, ensuring that every driver feels valued and heard. You possess excellent writing skills and attention to detail, which are crucial for documenting support interactions accurately in a CRM system. Your computer proficiency enables you to quickly learn web-based user support applications, making you an efficient problem solver. Dependability and punctuality are part of your work ethic, and you thrive in a fast-paced environment where adaptability is key. You are enthusiastic and social, making it easy for you to engage with the Lyft community and advocate for their needs.

What you'll do

In this role, you will create personalized and effortless experiences for Lyft drivers by providing friendly and timely support through various channels including chat, email, and phone. You will troubleshoot user problems with the Lyft app, ensuring that drivers can navigate the platform effectively. Documenting all support contacts in the CRM system is essential, as it helps maintain a record of interactions and informs future improvements. You will also make recommendations based on feature requests and bugs reported by users, acting as a community advocate for Lyft. Your ability to think creatively will be vital in resolving difficult situations, and you will be expected to take the initiative in doing the right thing for the customer. This hybrid role requires you to work in the office three days a week, fostering collaboration with your team while also allowing flexibility to work remotely.

What we offer

Lyft offers a supportive work environment where all team members belong and have the opportunity to thrive. You will be part of a team that values empathy and customer experience, contributing to the overall success of the Lyft community. The role provides a chance to develop your skills in customer support while being part of a mission-driven company. You will have the opportunity to work in a hybrid setting, balancing in-office collaboration with remote flexibility, allowing for a healthy work-life balance.