About Lyft
The friendly ride-sharing alternative to Uber
Key Highlights
- Headquartered in San Francisco, CA
- Over 100 million rides completed
- $4.9 billion raised in funding
- Acquired PBSC Urban Solutions in 2022
Lyft, headquartered in San Francisco, CA, is a leading ride-sharing company focused on improving transportation experiences in the U.S. and Canada. With over 100 million rides completed and $4.9 billion raised in funding, Lyft aims to provide a more reliable and environmentally friendly alternative ...
🎁 Benefits
Lyft offers a comprehensive benefits package including unlimited paid time off for salaried employees, 15 days PTO for hourly team members, and 18 wee...
🌟 Culture
Lyft fosters a culture focused on reliability and friendliness, positioning itself as a greener alternative to Uber. The company emphasizes local oper...
Customer Support • Entry-Level
Lyft • San Francisco - On-Site
Overview
Lyft is hiring an Associate for their Elite Driver Success team to provide exceptional support to Lyft drivers. You'll engage with drivers through chat, email, and phone to troubleshoot issues and enhance their experience. This role requires 1+ years of customer service experience.
Job Description
Who you are
You have 1+ years of experience in customer service, demonstrating a strong ability to connect with people and provide exceptional support. You are calm in the face of challenges and possess a caring and compassionate demeanor, which allows you to empathize with drivers in difficult situations. Your strong writing skills and attention to detail enable you to document support interactions effectively in a CRM system. You are dependable and punctual, showcasing excellent time management skills in a fast-paced environment.
You thrive on creating personalized and positive experiences for the Lyft community, going above and beyond to advocate for drivers. Your advanced problem-solving skills allow you to think creatively when troubleshooting user problems with the Lyft app. You are comfortable learning new web-based user support applications quickly, adapting to changes and uncertainties in the work environment. You understand the importance of being a community advocate for Lyft, making recommendations based on user feedback and feature requests.
What you'll do
In this role, you will provide friendly and timely support to Lyft drivers through various channels, including chat, email, and phone. Your primary responsibility will be to create a seamless experience for drivers, ensuring their concerns are addressed promptly and effectively. You will troubleshoot user problems with the Lyft app, documenting all support contacts in the CRM system to maintain accurate records.
You will also make recommendations based on feature requests and bugs reported by users, acting as a liaison between the drivers and the Lyft team. Your ability to remain calm and empathetic in challenging situations will be crucial as you advocate for the Lyft community. You will engage with drivers to understand their needs and provide solutions that enhance their experience with the Lyft platform.
What we offer
Lyft offers a competitive hourly wage ranging from $20.77 to $25.34, depending on your qualifications and experience. You will have the opportunity to work in a supportive environment that values diversity and inclusion, where all team members can thrive. As part of the Lyft team, you will contribute to a mission that aims to serve and connect the community, making a positive impact on the lives of drivers and riders alike.
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