Client Success Manager • Mid-Level

Who you are

You have a strong background in client success and are fluent in the current ad-tech ecosystem — you understand the challenges and opportunities within the industry and can effectively communicate with clients to drive their success. You possess excellent relationship-building skills and can balance short-term goals with long-term strategic vision. Your experience has equipped you with the ability to analyze client needs and deliver tailored solutions that enhance their business outcomes.

You thrive in collaborative environments and enjoy working with cross-functional teams — your ability to partner with sales, marketing, and product teams ensures that client feedback is integrated into the company's offerings. You are results-oriented and have a proven track record of achieving retention and growth targets. Your passion for client success drives you to go above and beyond in delivering exceptional service.

What you'll do

As a Client Success Manager at Madhive, you will own and drive retention and growth for your book of business — you will serve as a trusted advisor to clients, helping them navigate the complexities of the ad-tech landscape. You will work closely with Media, Agency, and Brand clients to create and scale best-in-class, TV-first solutions that meet their unique needs. Your role will involve regular communication with clients to ensure their satisfaction and to identify opportunities for upselling and cross-selling additional services.

You will collaborate with internal teams to ensure that client feedback is incorporated into product development and service enhancements — your insights will help shape the future of Madhive's offerings. You will also be responsible for tracking client success metrics and reporting on progress towards retention and growth goals. Your ability to analyze data and derive actionable insights will be crucial in driving client satisfaction and loyalty.

What we offer

Madhive offers a dynamic work environment where you can make a significant impact on the success of local media professionals. You will have the opportunity to work with a diverse team of talented individuals who are committed to innovation and excellence. We provide a hybrid work model, allowing you to balance in-office collaboration with remote work flexibility. Join us at Madhive and be part of a team that is transforming the ad-tech industry.