Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly with enterprise clients, where you've successfully managed contracts and fostered long-term partnerships. Your experience includes working with large organizations, ideally those with over 2000 employees, and you understand the complexities involved in managing such accounts. You are skilled in navigating corporate structures and have a knack for identifying opportunities for growth within existing contracts.

You possess excellent communication and interpersonal skills, allowing you to build strong relationships with stakeholders at all levels. You are adept at orchestrating governance processes and ensuring that all parties are aligned towards common goals. Your strategic mindset enables you to transform single contracts into widespread partnerships that benefit both Malt and its clients.

You thrive in a collaborative environment and enjoy working with cross-functional teams to drive deployment and extension into new business units. Your ability to lead discussions and manage expectations is key to your success in this role. You are also comfortable with data-driven decision-making, using insights to inform your strategies and actions.

Desirable

Experience in the freelance or gig economy is a plus, as it gives you a deeper understanding of the marketplace Malt operates in. Familiarity with tech-powered platforms and a passion for transforming how work gets done will set you apart. You are open to learning and adapting to new challenges, and you are motivated by the opportunity to shape the future of work.

What you'll do

As the Key Account Manager, Enterprise, you will take ownership of significant accounts, ensuring their success and satisfaction with Malt's services. You will lead the deployment process post-MSA, coordinating with various departments to ensure a smooth transition and implementation. Your role will involve driving extensions into new business units, identifying areas where Malt can add value and deepen its relationship with clients.

You will be responsible for contract renewals and will work closely with clients to understand their evolving needs. Your goal is to transform a single contract into a multi-departmental partnership, making Malt an integral part of their workforce strategy. You will orchestrate complex governance processes, ensuring that all stakeholders are engaged and informed throughout the partnership.

Your success will be measured by the growth of these accounts and the satisfaction of your clients. You will regularly report on progress and outcomes, using data to highlight successes and areas for improvement. Collaboration with internal teams will be essential, as you will need to align Malt's offerings with client needs effectively.

What we offer

Malt offers a dynamic work environment where you can make a significant impact on the future of work. You will be part of a diverse team that values equality and inclusive growth. The company is backed by top investors, providing a stable foundation for innovation and development. You will have the opportunity to work with talented freelancers and companies, shaping the way work is done across Europe.

We encourage you to apply even if your experience doesn't match every requirement. At Malt, we believe in the potential of our team members and are committed to supporting your growth and success in this role.