Support Engineer • Mid-Level

Who you are

You have 3+ years of experience in customer support, specifically providing developer support to technical customers. Your proficiency in SQL, particularly with complex queries, allows you to assist users effectively. If you have experience in database administration, that's a plus. You possess excellent communication skills and are fluent in English, enabling you to convey technical information clearly and effectively.

You are comfortable working in a remote environment and can manage multiple support cases efficiently. Your experience with Linux/Unix operating systems equips you to handle various technical issues that may arise. You are proactive in identifying areas for improvement in internal tooling to enhance support efficiency.

What you'll do

As a Support Engineer at Supabase, you will provide timely responses to support cases covering a wide range of topics, from billing inquiries to technical implementation questions. You will triage support cases, directing users to previous answers, code examples, and documentation, or escalating issues to the appropriate technical or business teams when necessary. Monitoring feedback channels such as GitHub Issues and Discussions will be part of your daily routine, ensuring that user concerns are addressed promptly.

You will also be responsible for reproducing issues, creating test cases, and improving test coverage based on your experience with testing. Collaborating closely with product engineering and growth teams, you will help minimize the time to fix issues and enhance the overall user experience with Supabase's backend solutions.

What we offer

At Supabase, we provide a supportive and collaborative work environment where you can grow your skills and contribute to a product that developers love. We encourage you to apply even if your experience doesn't match every requirement. Join us in building a complete backend solution that empowers developers worldwide.