Support Engineer • Mid-Level

Who you are

You have experience in technical support roles, ideally within software or technology companies. You understand the importance of user representation in product development and can effectively communicate technical concepts to both technical and non-technical stakeholders. You are proactive in creating self-service content that empowers users and enhances their experience with internal products. You thrive in collaborative environments and enjoy working closely with engineering teams to drive product improvements and AI adoption. You are detail-oriented and have a strong problem-solving mindset, allowing you to address frontline support questions efficiently. You are adaptable and can manage multiple priorities in a fast-paced environment.

What you'll do

As a Developer Support Solutions Engineer at Meta, you will be responsible for supporting large-scale internal products. You will work closely with product engineers to create self-service content that addresses common user issues and enhances the overall user experience. You will answer frontline support questions, ensuring that users receive timely and accurate assistance. In team meetings, you will represent the user perspective, advocating for their needs and contributing to product roadmaps. You will also play a key role in driving AI quality and adoption within the team, helping to implement best practices and improve product functionality. Your contributions will directly impact the efficiency and effectiveness of internal support processes, making a significant difference in how users interact with Meta's products.

What we offer

Meta provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technology and contribute to projects that have a meaningful impact on the company and its users. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a diverse team that values different perspectives and encourages open communication. At Meta, we believe in fostering a culture of continuous learning and improvement, and we support our employees in achieving their career goals.