Technical Support Engineer • Senior

Who you are

You have a strong background in technical support, particularly with Azure MySQL and PostgreSQL, and are passionate about delivering exceptional customer experiences. Your problem-solving skills are top-notch, allowing you to tackle complex technical issues effectively and efficiently. You thrive in collaborative environments, working closely with customers and internal teams to ensure successful outcomes. Your technical proficiency in database management systems enables you to provide insightful solutions and guidance to customers. You are committed to continuous learning and growth, eager to deepen your expertise in Microsoft’s products and services. You understand the importance of building trust and confidence with customers, ensuring they achieve maximum value from their investments.

What you'll do

As a Senior Technical Support Engineer, you will own and troubleshoot complex technical issues for customers using Azure MySQL and PostgreSQL. You will collaborate with cross-functional teams to drive alignment and execution, ensuring that customer expectations are consistently exceeded. Your role will involve diagnosing problems, providing timely solutions, and preventing future issues from occurring. You will leverage Microsoft’s AI technology to enhance the support experience, helping customers resolve their challenges quickly and securely. Additionally, you will have opportunities to mentor junior team members, sharing your knowledge and expertise to foster a culture of learning and growth within the team.

What we offer

At Microsoft, you will be part of a diverse and inclusive culture that values your contributions and encourages you to bring your authentic self to work. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. You will work in a dynamic environment where innovation is at the forefront, and your ideas can make a real impact. Join us in our mission to empower every person and organization on the planet to achieve more.