Customer Success • Senior

Who you are

You are a detail-oriented individual with a strong focus on customer experience. You have experience in leading teams and are quick to learn business processes, developing deep product knowledge to enhance customer satisfaction. Your ability to facilitate meetings and document workflows is essential for maintaining team performance. You thrive in technology-driven environments and understand the importance of quality in customer support. You are adaptable and ready to take on challenges in a fast-paced setting.

What you'll do

In this role, you will lead and support the daily operations of the Customer Experience team, ensuring that workflows are efficient and effective. You will facilitate and document weekly team meetings, providing insights and guidance to enhance team performance. Your responsibilities will include reviewing and verifying support tickets to ensure quality and addressing any issues that arise. You will play a key role in orchestrating a seamless customer journey, ensuring that clients receive the support they need. As you get up to speed with Milk Moovement’s operations, you will contribute to the overall success strategy of the company.

What we offer

Milk Moovement offers a dynamic work environment where you can make a significant impact on the customer experience. This position is a 3-month contract with the potential for transition into a full-time role, providing opportunities for growth within the company. You will be part of a young, ambitious team dedicated to disrupting the dairy supply chain and improving operations for clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.