About ModSquad
Reinventing customer experience for global brands
Key Highlights
- Founded in 2007, headquartered in Sacramento, CA
- Over 1,000 employees providing global customer support
- Clients include NFL, Zendesk, and EA
- Recognized with multiple international awards for CX services
ModSquad, founded in 2007 and headquartered in Sacramento, CA, is a global leader in customer experience services, specializing in content moderation, community management, and social media support. With over 1,000 employees, ModSquad has partnered with notable clients such as the NFL, Zendesk, and ...
🎁 Benefits
ModSquad offers competitive salaries, equity options, flexible remote work arrangements, generous PTO policies, and comprehensive parental leave to su...
🌟 Culture
ModSquad promotes a remote-first culture, allowing its diverse network of Mods to work from anywhere while fostering a strong sense of community and c...
Overview
ModSquad is hiring an Associate Community Management Consultant to manage fan engagement for international sports events. This role requires native German speakers with knowledge of sports trends and events.
Job Description
Who you are
You are a native German speaker with a deep understanding of sports and current trends in the DACH region. Your passion for community engagement drives you to connect with fans before, during, and after sporting events, ensuring they feel valued and heard. You have a flexible schedule, allowing you to commit 10-15 hours per week to this role, making it ideal for someone looking to balance work with other commitments.
You possess excellent communication skills in both English and German, enabling you to interact effectively with diverse audiences. Your ability to understand and convey the excitement of sporting events helps foster a vibrant community atmosphere. You are proactive in identifying fan needs and trends, ensuring that the community remains engaged and informed.
What you'll do
In this role, you will be responsible for managing community interactions around international sports events, which typically last around four hours each. You will engage with fans through various channels, responding to their inquiries and facilitating discussions that enhance their experience. Your knowledge of the sports involved will be crucial in creating relevant content and interactions that resonate with the community.
You will monitor community sentiment and feedback, providing insights to the client to help improve their offerings. Your role will also involve collaborating with other team members to ensure a cohesive approach to community management, aligning strategies with the client's goals. You will be expected to stay updated on current sports events and trends, using this knowledge to drive engagement and foster a sense of belonging among fans.
What we offer
ModSquad offers a flexible work environment that allows you to work remotely while engaging with a passionate community of sports fans. You will have the opportunity to develop your skills in community management and gain valuable experience in the sports industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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