Customer Support • Entry-Level

Who you are

You are an enthusiastic and dedicated individual with a passion for music and a strong desire to help others. You possess excellent communication skills in both Thai and English, allowing you to effectively assist customers from diverse backgrounds. Your problem-solving abilities enable you to troubleshoot technical issues and provide solutions that enhance the customer experience. You thrive in a remote work environment and are comfortable navigating digital platforms to assist users. You understand the importance of being the first point of contact for customers and take pride in delivering top-notch service.

What you'll do

As a Customer Support Representative, you will be responsible for responding to customer inquiries via inbound messages, ensuring that users have the best possible listening experience. You will help customers navigate the music streaming platform, addressing any technical issues they may encounter. Your role will involve actively listening to customer concerns and providing clear, concise solutions. You will also participate in language assessments to ensure your proficiency in Thai and English meets the company's standards. Your contributions will play a vital role in maintaining customer satisfaction and loyalty.

What we offer

Join a fully remote team that values your contributions and offers a supportive work environment. You will have the opportunity to work with a leading music streaming service, gaining valuable experience in customer support. ModSquad is committed to fostering a culture of collaboration and excellence, where your skills and passion for music can shine. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.