Customer Support • Entry-Level

Who you are

You are an enthusiastic individual with a passion for music and a strong desire to help others. You possess excellent communication skills in both Turkish and English, allowing you to effectively assist customers from diverse backgrounds. Your problem-solving abilities enable you to troubleshoot technical issues and provide solutions that enhance the customer experience. You thrive in a remote work environment and are dedicated to delivering top-notch service to music lovers worldwide.

What you'll do

As a Customer Support Representative, you will be the first point of contact for customers seeking assistance with a leading music streaming platform. Your primary responsibilities will include responding to customer inquiries via inbound messages, guiding them through the platform, and addressing any technical issues they may encounter. You will ensure that customers have the best possible listening experience by providing timely and accurate support. Your role will involve collaborating with team members to share insights and improve service delivery, contributing to a positive and engaging customer experience.

What we offer

Join a fully remote team that values your contributions and offers a supportive work environment. You will have the opportunity to work with a leading music streaming service, gaining valuable experience in customer support within the tech industry. We encourage you to apply even if your experience doesn't match every requirement, as we value enthusiasm and a willingness to learn.