About ModSquad
Reinventing customer experience for global brands
Key Highlights
- Founded in 2007, headquartered in Sacramento, CA
- Over 1,000 employees providing global customer support
- Clients include NFL, Zendesk, and EA
- Recognized with multiple international awards for CX services
ModSquad, founded in 2007 and headquartered in Sacramento, CA, is a global leader in customer experience services, specializing in content moderation, community management, and social media support. With over 1,000 employees, ModSquad has partnered with notable clients such as the NFL, Zendesk, and ...
🎁 Benefits
ModSquad offers competitive salaries, equity options, flexible remote work arrangements, generous PTO policies, and comprehensive parental leave to su...
🌟 Culture
ModSquad promotes a remote-first culture, allowing its diverse network of Mods to work from anywhere while fostering a strong sense of community and c...
Overview
ModSquad is hiring a Remote Customer Support Representative to assist customers of a leading music streaming service. You'll help users navigate the platform and troubleshoot issues, requiring proficiency in Turkish and English.
Job Description
Who you are
You are an enthusiastic and dedicated individual with a passion for music and excellent communication skills. You thrive in a remote work environment and enjoy helping others, making you the perfect fit for a Customer Support Representative role. Your problem-solving abilities allow you to effectively assist customers in navigating the music streaming platform, ensuring they have the best possible listening experience.
You possess a strong command of both Turkish and English, enabling you to communicate effectively with a diverse customer base. Your ability to empathize with users and understand their needs is crucial in providing top-notch service. You are eager to learn and adapt to new challenges, making you a valuable addition to the ModSquad team.
What you'll do
As a Customer Support Representative, you will be the first point of contact for customers, responding to inquiries via inbound messages in both Turkish and English. Your primary responsibility will be to assist users in navigating the platform and troubleshooting any technical issues they may encounter. You will ensure that customers have a seamless experience while using the music streaming service, addressing their concerns promptly and effectively.
You will collaborate with your remote team to share insights and improve customer service processes. Your role will involve staying updated on the latest features and updates of the platform to provide accurate information to users. You will also participate in language assessments to ensure your proficiency in both Turkish and English meets the company's standards.
What we offer
ModSquad provides a fully remote work environment, allowing you to work from anywhere in Turkey. You will have the opportunity to be part of a dynamic team dedicated to delivering exceptional customer service to millions of music lovers worldwide. The company values your contributions and encourages you to apply even if your experience doesn't match every requirement. Join us in making a difference in the lives of our customers by providing them with the support they need to enjoy their favorite music.
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