About MongoDB
The leading developer data platform for modern applications
Key Highlights
- Headquartered in Theater District, New York, NY
- Over 1000 employees and $311.1 million in Series F funding
- Popular document-oriented database system with hundreds of millions of downloads
- Partnership with Patronus AI for automated LLM evaluation
MongoDB is a leading developer data platform headquartered in the Theater District of New York, NY. The company specializes in a document-oriented database system that stores data as JSON-like documents, making it a popular choice for modernizing legacy applications. With over 1000 employees and $31...
🎁 Benefits
MongoDB offers a comprehensive benefits package including equity and an Employee Stock Purchase Program, 20 weeks of fully paid gender-neutral parenta...
🌟 Culture
MongoDB fosters a culture centered around open-source development and innovation. The company is committed to helping businesses modernize their appli...
Overview
MongoDB is hiring a Senior Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills to support MongoDB's end users. This role requires 7+ years of experience in customer-centric roles.
Job Description
Who you are
You have over 7 years of experience in Customer Success, Account Management, or Client Services, demonstrating a strong customer-centric approach. You thrive in ambiguous situations and can operate autonomously while maintaining a focus on customer satisfaction. Your background includes advocating for customers and acting as an extension of their team within MongoDB. You possess a keen interest in technology and are eager to learn about MongoDB and databases, which are inherently technical. You are capable of taking full ownership of your customer portfolio, making key decisions to drive effective outcomes, and knowing when to escalate issues to the executive team. Your entrepreneurial mindset allows you to navigate challenges and find innovative solutions for your customers.
What you'll do
In this role, you will become the main point of contact for MongoDB's end users, leveraging your technical and account management skills to build strong relationships. You will collaborate with various teams, including Sales, Professional Services, and Solutions Architects, to ensure customer success. Your responsibilities will include managing customer escalations, de-risking issues, and advocating for customer needs within the organization. You will also be instrumental in building and enhancing the Customer Success program at MongoDB, ensuring that customers receive the support they need to succeed with our products. Your ability to act autonomously and make informed decisions will be crucial in driving customer satisfaction and loyalty.
What we offer
At MongoDB, we are committed to creating an inclusive environment where everyone can thrive. We offer a hybrid working model that allows you to balance your professional and personal life. You will have the opportunity to work with a talented team and make a significant impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at MongoDB.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
WalkMe is hiring a Senior Customer Success Manager to manage a portfolio of Fortune 1000 clients and help them maximize the value of the WalkMe platform. This role requires strong advisory skills and experience in customer success management.
Customer Success Manager
MongoDB is hiring a Senior Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills while advocating for customers. This role requires 7+ years of experience in customer-centric roles.
Customer Success Manager
MongoDB is seeking a Senior Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills to advocate for customers and collaborate with various teams. This role requires 7+ years of experience in customer-centric roles.
Customer Success Manager
MongoDB is hiring a Senior Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills while working closely with various teams. This role requires 7+ years of experience in customer-centric roles.
Customer Success Manager
MongoDB is hiring a Senior Customer Success Manager to lead customer engagement and advocate for client needs. You'll leverage your technical and account management skills to drive effective customer outcomes. This role requires 7+ years of experience in customer-centric roles.