About WalkMe
The digital adoption platform for enterprise success
Key Highlights
- Successful IPO in mid-2021
- Acquired by SAP for $1.5 billion in 2024
- Over 2,000 corporate customers including IBM & Microsoft
- 35 million users across 42+ countries
WalkMe, headquartered in South Beach, San Francisco, CA, is a leading digital adoption platform that empowers organizations to enhance employee and customer engagement. With over 2,000 corporate customers including IBM, LinkedIn, and Microsoft, WalkMe's software enables businesses to measure and max...
🎁 Benefits
WalkMe offers comprehensive health care coverage for medical, dental, and vision, a 401(k) plan with company matching, generous parental leave program...
🌟 Culture
WalkMe fosters a culture centered around transparency and innovation, focusing on providing visibility into the tech stack for CIOs and executive mana...
Overview
WalkMe is hiring a Senior Customer Success Manager to manage a portfolio of Fortune 1000 clients and help them maximize the value of the WalkMe platform. This role requires strong advisory skills and experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in technology or SaaS environments. You understand the importance of digital adoption and are passionate about helping clients achieve their goals through effective use of technology. Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike. You are fluent in German, which enables you to engage effectively with German-speaking clients. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional customer experiences.
Desirable
Experience working with Fortune 1000 companies is a plus, as is familiarity with digital adoption platforms or similar technologies. You are data-driven and can leverage insights to drive customer success initiatives. A background in project management or consulting can also be beneficial in this role.
What you'll do
As a Senior Customer Success Manager at WalkMe, you will be responsible for managing a portfolio of up to 10 Fortune 1000 clients, ensuring they derive maximum value from the WalkMe platform. You will act as a trusted advisor, understanding your clients' digital adoption goals and recommending tailored solutions to help them succeed. Your role will involve regular check-ins with clients, providing insights and guidance based on their usage of the platform. You will collaborate with internal teams to address client needs and drive product adoption. Additionally, you will track client success metrics and report on progress to stakeholders, ensuring alignment with their business objectives.
What we offer
WalkMe offers a dynamic work environment where you can make a significant impact on clients' digital transformation journeys. You will have the opportunity to work with a talented team and contribute to the success of leading organizations. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in revolutionizing the digital adoption landscape and help businesses unlock their full potential with WalkMe's innovative solutions.
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