About Moss
Transforming spend management for mid-sized businesses
Key Highlights
- $146 million raised in Series A funding
- Based in Mitte, Berlin with 201-500 employees
- Client roster includes startups like Hometogo and Grover
- Offers corporate credit cards with higher spending thresholds
Moss is a fintech company based in Mitte, Berlin, specializing in spend management solutions for mid-sized businesses. With $146 million raised in Series A funding, Moss aims to revolutionize corporate finance management by normalizing the use of corporate credit cards in Europe. Their platform offe...
π Benefits
Moss offers equity options, unlimited PTO, a learning budget, and mental health support, including 1-on-1 coaching. Employees enjoy the flexibility to...
π Culture
Moss fosters a unique culture focused on transforming financial management for SMBs, encouraging innovation in corporate credit usage. The company val...
Overview
Moss is hiring a Customer Success Management Team Lead to build and lead a new CSM team in Munich. You'll focus on team leadership, performance management, and customer success strategies. This role requires strong leadership skills and a passion for customer engagement.
Job Description
Who you are
You have a proven track record in customer success management, with experience leading teams and driving customer engagement. Your leadership style is supportive and empowering, allowing team members to thrive and grow in their roles. You are data-driven, using metrics to inform decisions and optimize team performance. You understand the importance of customer satisfaction and are committed to ensuring that customers unlock the full value of the products they use.
You possess excellent communication skills, enabling you to effectively collaborate with cross-functional teams and stakeholders. You are proactive in identifying trends and bottlenecks, and you have a knack for implementing targeted initiatives that drive continuous improvement. Your passion for coaching and mentoring others is evident, and you take pride in helping your team achieve their goals.
What you'll do
In this role, you will be responsible for building and leading a brand-new Customer Success Management team in Munich. You will hire, onboard, and provide clear direction to your team of Customer Success Managers, ensuring they have the support they need to excel. You will monitor key performance metrics at both the team and individual levels, using data insights to drive performance management and optimization.
You will play a pivotal role in shaping the team's structure, culture, and best practices from day one. Your leadership will inspire your team to innovate and scale their efforts, directly contributing to Moss's rapid revenue growth. You will collaborate closely with the VP of Customer Success to align team objectives with company goals, ensuring that customer success remains a top priority.
What we offer
Moss offers a dynamic work environment where you can make a significant impact on the company's success. You will have access to a range of benefits, including a learning and development budget to support your professional growth. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us at Moss and help shape the future of customer success.
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