About mParticle
Empowering brands with customer data insights
Key Highlights
- Raised $303 million in Series D funding
- Headquartered in Gramercy Park, New York, NY
- Over 500 clients leveraging data analytics
- Recent acquisitions include Vidora and Indicative
mParticle is a leading customer data platform headquartered in Gramercy Park, New York, specializing in helping multi-channel consumer brands deliver personalized experiences. The company has raised $303 million in funding through multiple rounds, including a Series D, and serves over 500 clients, u...
🎁 Benefits
mParticle offers flexible hours, unlimited time off, and a remote-first policy. Employees enjoy a pawternity policy, parental leave, a commuter progra...
🌟 Culture
mParticle fosters a culture focused on data-driven decision-making and personalization while prioritizing consumer privacy. The company is committed t...
Overview
mParticle is hiring a Technical Account Manager to work directly with clients, ensuring their success in adopting and leveraging the mParticle platform. This role requires strong collaboration with the Customer Success team and a focus on technical project management.
Job Description
Who you are
You have a strong background in customer success and technical project management, ideally with experience in a SaaS environment. You understand the importance of client relationships and are skilled at managing technical account health to ensure client satisfaction and success. You are a proactive communicator, able to convey complex technical concepts to non-technical stakeholders, and you thrive in collaborative environments where you can work closely with cross-functional teams.
You are passionate about helping clients maximize the value of their investments in technology. You have a knack for identifying opportunities for improvement and are driven to deliver exceptional service. Your experience in managing technical projects equips you with the skills to navigate challenges and provide solutions that align with client goals.
What you'll do
As a Technical Account Manager at mParticle, you will take ownership of technical projects and client relationships, ensuring that clients successfully adopt and leverage the mParticle platform. You will collaborate closely with the Customer Success team to monitor account health and identify opportunities for growth. Your role will involve regular communication with clients to understand their needs and provide tailored solutions that enhance their experience with our services.
You will play a critical role in driving client success by facilitating onboarding processes, conducting training sessions, and providing ongoing support. Your technical expertise will enable you to address client inquiries effectively and guide them in utilizing the platform to its fullest potential. You will also work with internal teams to relay client feedback and contribute to product improvements.
What we offer
At mParticle, we value diversity and inclusion, and we are committed to creating a supportive work environment. We offer competitive compensation, equity options, and a comprehensive benefits package. You will have the opportunity to work with a talented team and make a meaningful impact on our clients' success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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