About mParticle
Empowering brands with customer data insights
Key Highlights
- Raised $303 million in Series D funding
- Headquartered in Gramercy Park, New York, NY
- Over 500 clients leveraging data analytics
- Recent acquisitions include Vidora and Indicative
mParticle is a leading customer data platform headquartered in Gramercy Park, New York, specializing in helping multi-channel consumer brands deliver personalized experiences. The company has raised $303 million in funding through multiple rounds, including a Series D, and serves over 500 clients, u...
🎁 Benefits
mParticle offers flexible hours, unlimited time off, and a remote-first policy. Employees enjoy a pawternity policy, parental leave, a commuter progra...
🌟 Culture
mParticle fosters a culture focused on data-driven decision-making and personalization while prioritizing consumer privacy. The company is committed t...
Technical Account Manager • Mid-Level
Overview
mParticle is hiring a Technical Account Manager to oversee technical projects and client relationships. You'll work closely with the Customer Success team to ensure clients maximize their use of the mParticle platform. This role requires strong interpersonal skills and a technical background.
Job Description
Who you are
You have experience in a client-facing role, ideally as a Technical Account Manager or in a similar position, where you've successfully managed technical projects and client relationships. You possess strong communication skills, enabling you to effectively collaborate with clients and internal teams to drive success. You are adept at understanding technical concepts and can translate them into actionable insights for clients, ensuring they derive maximum value from the mParticle platform.
You thrive in a collaborative environment and enjoy working with diverse teams. Your ability to build rapport with clients and understand their needs is crucial in helping them leverage customer data effectively. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service.
What you'll do
As a Technical Account Manager at mParticle, you will take ownership of technical projects and ensure the health of client accounts. You will work closely with the Customer Success team to facilitate the onboarding process and provide ongoing support to clients as they adopt and utilize the mParticle platform. Your role will involve regular communication with clients to assess their needs and provide tailored solutions that enhance their experience.
You will play a critical role in driving client success by helping them activate insights from their customer data. This includes providing guidance on best practices, troubleshooting technical issues, and ensuring that clients are fully engaged with the platform's capabilities. Your work will have a significant impact on both mParticle and its clients, as you help them achieve their goals through effective data utilization.
What we offer
At mParticle, we offer a dynamic work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work with a diverse team of professionals who are passionate about customer data and its potential to transform businesses. We provide competitive compensation, equity options, and a comprehensive benefits package to support your well-being and professional development.
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