About mParticle
Empowering brands with customer data insights
Key Highlights
- Raised $303 million in Series D funding
- Headquartered in Gramercy Park, New York, NY
- Over 500 clients leveraging data analytics
- Recent acquisitions include Vidora and Indicative
mParticle is a leading customer data platform headquartered in Gramercy Park, New York, specializing in helping multi-channel consumer brands deliver personalized experiences. The company has raised $303 million in funding through multiple rounds, including a Series D, and serves over 500 clients, u...
🎁 Benefits
mParticle offers flexible hours, unlimited time off, and a remote-first policy. Employees enjoy a pawternity policy, parental leave, a commuter progra...
🌟 Culture
mParticle fosters a culture focused on data-driven decision-making and personalization while prioritizing consumer privacy. The company is committed t...
Overview
mParticle is hiring a Technical Customer Success Manager to work with top-tier Enterprise customers, helping them leverage customer data for personalized experiences. This role requires strong technical skills and a passion for customer success.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in technical roles that require a deep understanding of customer data platforms. You are comfortable engaging with clients at a technical level, ensuring they derive maximum value from the solutions provided. Your ability to communicate complex technical concepts in a clear and concise manner makes you an effective trusted advisor to clients. You thrive in a collaborative environment, working closely with various stakeholders to enhance customer satisfaction and retention. You are passionate about helping customers succeed and are driven by the impact of your work on their business outcomes.
What you'll do
As a Technical Customer Success Manager at mParticle, you will be responsible for managing relationships with our top-tier Enterprise customers. You will act as the voice of the customer within the organization, advocating for their needs and ensuring they are met. Your role will involve understanding the technical aspects of our platform and how it integrates with customer systems, enabling you to provide tailored solutions and support. You will work closely with the Customer Success team to strengthen partnerships and expand our offerings to clients. Additionally, you will be involved in onboarding new customers, providing training, and ensuring they are equipped to use our platform effectively. Your technical expertise will be crucial in troubleshooting issues and providing solutions that enhance the customer experience.
What we offer
At mParticle, we offer a dynamic work environment where you can grow your career while making a significant impact on our customers' success. We value diversity and inclusion, ensuring that all team members feel welcomed and valued. You will have the opportunity to work with leading brands and contribute to innovative solutions in the customer data space. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company.
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