About Mux
Streamline your video experience with Mux
Key Highlights
- Over 1,000 customers including BuzzFeed and PBS
- $75 million raised from Accel and Coatue Management
- Headquartered in San Francisco, California
- Offers unlimited PTO and flexible remote work
Mux is a video infrastructure platform headquartered in San Francisco, California, specializing in video streaming and analytics. Trusted by over 1,000 customers including BuzzFeed, The Economist, and PBS, Mux provides powerful features such as real-time analytics and adaptive bitrate streaming. The...
🎁 Benefits
Mux offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to maintain a healthy work-life ...
🌟 Culture
Mux fosters a culture of transparency and collaboration, emphasizing data-driven decision-making and a strong focus on engineering excellence. The com...
Overview
Mux is hiring a Senior Account Manager to drive retention and expansion within key enterprise video customers. You'll build strong relationships and develop a deep technical understanding of Mux's products. This role requires experience in account management and customer success.
Job Description
Who you are
You have a proven track record in account management, ideally with experience in the tech or video industry — you've successfully managed enterprise-level accounts and understand the nuances of customer retention and expansion. Your strong communication skills enable you to build lasting relationships with clients, ensuring they feel valued and understood.
You possess a deep technical understanding of video technologies and services — you can discuss technical details with customers and translate their needs into actionable insights for your team. Your ability to empathize with customers allows you to anticipate their challenges and proactively address them.
You thrive in a collaborative environment and enjoy working closely with cross-functional teams — your experience in coordinating with sales, engineering, and product teams ensures that customer feedback is effectively communicated and acted upon. You are passionate about helping customers succeed and are driven by the impact of your work.
Desirable
Experience in the video streaming or technology sector is a plus — familiarity with video encoding, streaming, or monitoring services will help you hit the ground running. A background in customer success or technical account management will also be beneficial as you navigate complex customer needs.
What you'll do
As a Senior Account Manager at Mux, you will be the primary owner of retention and expansion efforts for our key enterprise video customers — your role will involve understanding their unique use cases and ensuring they derive maximum value from our products. You will create and manage relationships with our customer base, acting as their trusted advisor and advocate within Mux.
You will work closely with the sales team to identify opportunities for upselling and cross-selling, leveraging your understanding of customer needs to drive growth. Your ability to analyze customer data and feedback will inform your strategies for improving customer satisfaction and loyalty.
You will collaborate with product and engineering teams to relay customer insights and advocate for features that enhance the user experience — your input will be crucial in shaping the future of Mux's offerings. You will also be responsible for conducting regular check-ins with customers to ensure they are satisfied and to identify any potential issues before they escalate.
What we offer
At Mux, we are committed to building a diverse and inclusive team — we believe that diverse backgrounds and experiences make us stronger. You will have the opportunity to work with a talented team that is passionate about video technology and dedicated to helping our customers succeed. We offer competitive compensation and benefits, including a lunch reimbursement program, to support your well-being and work-life balance. Join us in our mission to democratize video and make it better for everyone.
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